Collecting Information About You
There may be times (such as when you enter our facilities, purchase or order a product) when we ask you to provide certain contact information about yourself, such as your name, shipping/billing address, home/work/mobile telephone number, email address, birth date and other information. We may also maintain a record of your product purchases.
Whether or not to provide such information is completely your choice. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our website. In addition, we may need to contact you via phone, email, or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive marketing communications from us.
In general, you can visit many of our web pages without telling us who you are or revealing any contact information about yourself. We may track the Internet domain address from which people visit us, other electronic markers and identifiers and other information about our site and mobile app traffic. We may analyze this data for preferences, trends, site usage statistics, and to recognize you. We may also receive usage data from your mobile phone or other device you use to access our website or our mobile application, including location data, which we may also combine with other information.
Using Information About You
We use your contact information for analytical and marketing purposes, such as:
• confirming and tracking your order or registration;
• analyzing preferences, trends, and statistics;
• informing you of our new products, services, and offers; and
• providing you with other information from and about Coastal
We contact you only in ways compatible with your communications choices. To the extent necessary for such purposes, we take reasonable steps to make sure that your contact information is accurate, complete, current, and otherwise reliable. To serve you better, we may combine information you give us online or in our stores. We may also combine that information with publicly available information. We use that combined information to enhance and personalize the shopping experience of you and other customers, and to recognize our customers so that we can communicate with you directly about our products and events that may be of interest to you, and for other promotional purposes.
We may contract with companies or persons to provide certain services including debit card processing, data analysis and management, promotional services, etc (“Service Providers”). To the extent we provide our Service Providers with the information needed for them to perform these services. We also ask our Service Providers to confirm that their privacy practices are consistent with ours. In certain instances we may disclose your contact information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to Coastal, or to others. We may also disclose your contact information when we believe the law or legal process requires it.
Opting Out Of Marketing; Updating and Deleting Information About You
We want to communicate with you only if you want to hear from us. If you would like to update or correct your email address, mailing address home/work/mobile phone number or other contact information with us please contact our Customer Service team at firstname.lastname@example.org.
You may also click the designated unsubscribe link at the bottom of all email advertisements to be removed from future email updates.
If you previously opted-in to receiving text messages and wish to opt out of receiving text messages, please reply “STOP” to any text message from us. Once you opt-out via text message you will receive confirmation, via text message, that you will no longer receive text message communication from Coastal.
Please note that any requests to remove or update your contact information may take up to seven to ten business days.
We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard your information delivered to us electronically, our websites use RSA encryption. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, to the extent permitted by law, we do not guarantee or warrant the security of any information you transmit to or from our website, and you do so at your own risk.
We urge you to keep any password that you establish with us in a safe place and not to divulge it to anyone. Also remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place.
Protecting Underage Persons
Coastal takes special care to protect the safety and privacy of persons under the age of 21. We do not permit anyone under the age of 21 to register with us. We also do not send email or text messaging correspondence to anyone who tells us that they are under the age of 21.
Links to Third Party Websites